“Back in 2001, I was facing divorce, and I was fretting about how I could raise my two young children while also supporting them financially. I desperately wanted to work from home, but my prior work experience consisted of 10 years of delivering newspapers in the middle of the night. I found out my friend had a small home-based medical billing business, so I contacted her. I begged and pleaded with her to give me something to do, until she finally got tired of my calls and relented. A couple of months after I’d been working as an independent contractor for her, she approached me and asked if I wanted to buy the company from her. I was absolutely thrilled! It came with 6 clients at the time, and my friend taught me what she knew so that I could be a good biller to those few accounts.  In those days, I was making about $1,000/month, not even enough to support my little family. But giving up was not an option.

A couple of years later, I set up a booth for the first time at a national conference with about 300 providers in attendance. I was the only billing service in the room, and by the end of the weekend, I had picked up 25 accounts. All of a sudden, I was a nationwide billing company! I remember feeling a bit panicky, but I was determined to figure out how to grow this company. So, I found a couple of my friends who needed work and taught them everything I knew. Ever since that conference, our growth has been steady. In fact, we were recognized for three consecutive years as being one of Utah’s top 100 fastest growing companies.  Walking that stage to get my award was truly a humbling moment for me.  This journey has involved a tremendous amount of hard work and no shortage of tears.

I have put my heart and soul into this company and I certainly have made a lot of sacrifices, as has my family. Now, many years after those hard days of being a single mom, I am happily married to my best friend, and we have a blended family of five children. I have been able to share this work opportunity with many other wonderful people. Today, Larsen Billing has a dynamic team of medical billing professionals across the country.

Why are we different? For one thing, we all enjoy the blessing of working from home. Our remote model means better work/life balance and much higher job satisfaction. It’s not really possible to put a price on how wonderful it is to do work that you absolutely love, work that is so gratifying, while still being at home for your children, being able to attend to things that they need. The flexibility is incredibly valuable, and I know this is the number one thing that my team appreciates. I love that I can offer that kind of flexibility to other people. I love the emails I get from employees sharing with me what joy this has brought into their lives. 

Perhaps it is because my team values this opportunity so much – they recognize that it’s special and different – that they go above and beyond to care for their accounts, to truly serve their providers well. We have put many processes in place over the years to make sure that we are the best at what we do. I determined at the beginning of this journey that I was going to provide excellent customer service no matter what. I researched what other billing services were doing wrong. I listened to complaints from disgruntled providers who came to me looking for something better. And I surrounded myself with very talented people as I learned to build an executive team, so that we could make sure we were the best. 

To this day, I still personally negotiate every new contract with potential clients.  I am continually amazed at their stories of terrible customer service when it comes to their billing.  I truly do not believe that any practice is served well by trusting software companies with their billing, or by hiring large medical billing companies who only care about big profits.  I am embarrassed by the industry standards in my field. There is a lack of integrity, of transparency, and of commitment to excellence. You will not experience those problems here at Larsen Billing.

If you have any billing needs whatsoever, I am confident we can customize a solution to help your practice, and I’d love to talk with you about your unique needs.

Thanks for reading our story!”

-Christine Romney, Founder & CEO