“Back in 2001, I was facing divorce, and I was fretting about how I could raise my two young children while also supporting them financially. I desperately wanted to work from home, but my prior work experience consisted of 10 years of delivering newspapers in the middle of the night. I found out my friend had a small home-based medical billing business, so I contacted her. I begged and pleaded with her to give me something to do, until she finally got tired of my calls and relented. A couple of months after I’d been working as an independent contractor for her, she approached me and asked if I wanted to buy the company from her. I was absolutely thrilled! It came with 6 clients at the time, and my friend taught me what she knew so that I could be a good biller to those few accounts. In those days, I was making about $1,000/month, not even enough to support my little family. But giving up was not an option.
A couple of years later, I set up a booth for the first time at a national conference with about 300 providers in attendance. I was the only billing service in the room, and by the end of the weekend, I had picked up 25 accounts. All of a sudden, I was a nationwide billing company! I remember feeling a bit panicky, but I was determined to figure out how to grow this company. So, I found a couple of my friends who needed work and taught them everything I knew. Ever since that conference, our growth has been steady. In fact, we were recognized for three consecutive years as being one of Utah’s top 100 fastest growing companies. Walking that stage to get my award was truly a humbling moment for me. This journey has involved a tremendous amount of hard work and no shortage of tears.
I have put my heart and soul into this company and I certainly have made a lot of sacrifices, as has my family. Now, many years after those hard days of being a single mom, I am happily married to my best friend, and we have a blended family of five children. I have been able to share this work opportunity with many other wonderful people. Today, Larsen Billing has a dynamic team of medical billing professionals across the country.
Why are we different? For one thing, we all enjoy the blessing of working from home. Our remote model means better work/life balance and much higher job satisfaction. It’s not really possible to put a price on how wonderful it is to do work that you absolutely love, work that is so gratifying, while still being at home for your children, being able to attend to things that they need. The flexibility is incredibly valuable, and I know this is the number one thing that my team appreciates. I love that I can offer that kind of flexibility to other people. I love the emails I get from employees sharing with me what joy this has brought into their lives.
Perhaps it is because my team values this opportunity so much – they recognize that it’s special and different – that they go above and beyond to care for their accounts, to truly serve their providers well. We have put many processes in place over the years to make sure that we are the best at what we do. I determined at the beginning of this journey that I was going to provide excellent customer service no matter what. I researched what other billing services were doing wrong. I listened to complaints from disgruntled providers who came to me looking for something better. And I surrounded myself with very talented people as I learned to build an executive team, so that we could make sure we were the best.
To this day, I still personally negotiate every new contract with potential clients. I am continually amazed at their stories of terrible customer service when it comes to their billing. I truly do not believe that any practice is served well by trusting software companies with their billing, or by hiring large medical billing companies who only care about big profits. I am embarrassed by the industry standards in my field. There is a lack of integrity, of transparency, and of commitment to excellence. You will not experience those problems here at Larsen Billing.
If you have any billing needs whatsoever, I am confident we can customize a solution to help your practice, and I’d love to talk with you about your unique needs.
Thanks for reading our story!”
-Christine Romney, Founder & CEO
FOUNDER & CEO
Christine has been consulting with providers in private practice since 2001. She is an expert in medical billing and coding, and a speaker in high demand. She loves consulting with other business owners to help them better operate their practices. She obtained college degrees in Office Education and Computer Applications. She often calls herself an accidental entrepreneur, because prior to LBS, her work experience consisted mostly of delivering newspapers in the middle of the night. She is still in awe of the fact that she’s a CEO of such a successful company. It has been an incredible journey, for which she is very grateful.
Christine wears many hats. She’s a passionate leader of her team at LBS, never settling for status quo, always pushing them to new heights. They lovingly joke that she’s the bullet train, and they’re just trying to keep up. She’s also a busy mom – she and her husband, Scott, have a blended family of 5 kids. Scott and Christine love to work out, whether it’s CrossFit, trail running, biking or hiking – they stay very active. They eat healthy, enjoy green smoothies, and grow their own kefir. Christine is passionate about her church service, whether it’s leading the choir, teaching young children, working with the youth, or giving presentations about food storage. She has sent two adult children on church service missions: her daughter served in Japan and her son was sent to Colombia. She also volunteers as a refugee mentor to help families who are resettled in her area. She loves spending time with her family, gardening, camping, reading, and basking in the sun.
One of the things she is most grateful for is that the LBS business model allows her to work from home, and it allows her entire team to enjoy the same blessing. It’s hard to put a price on that kind of flexibility!
DIRECTOR OF OPERATIONS, COMPLIANCE OFFICER
Arden Schwenker joined LBS in 2010. She was looking to work from home after a battle with breast cancer. She quickly moved up in the company and joined our leadership team in 2011. Arden has a BA in Finance from the University of Iowa (Go Hawkeyes) and over 20 years of experience in Finance, Marketing and Business Development. She brings valuable expertise from competitive, profit-driven industries. That expertise helps support the development of profitable healthcare models for providers in private practice.
Arden lives on an acreage near Maquoketa, Iowa with her husband, Jon and son, Dillon. She loves working in her gardens (flower and vegetable), fishing in their pond, and sitting by the campfire. In the late summer/early fall, you will find her canning fruits and vegetables so that her family can enjoy their garden all year. In addition to this, Arden has recently discovered a love for her Peloton Bike. Most mornings you will find her riding her bike that goes nowhere, while taking a class with her favorite instructor, Coach Little.
As a survivor of breast, ovarian and cervical cancer, Arden enjoys educating women and volunteering. She volunteers for the Susan G. Komen Foundation, the Normaleah Ovarian Cancer Institute, the VA Outreach Center and her local Domestic Violence Shelter. Each of these organizations holds a very special place in her heart.
Arden will tell you that her favorite part of her job is business development. She loves to help providers grow their business just as much as she loves to help LBS grow. She also loves the relationships that she develops throughout this process.
CPC, PAYER RELATIONS MANAGER
Chellie has been in the insurance business since 1995, first working at insurance companies in customer service, and then becoming a claims adjudicator. She was determined to be able to work from home so she could raise her children, and she reached her goal in 2001 right before her second child was born. Her husband was transferred to Denver and the company Chellie was working for would not allow her to work out of state. That is when she found Christine and her wonderful company. Chellie started billing with Christine in 2004 when the company had about 50 clients that they were billing for. She enjoyed her work so much that she studied and obtained her Certified Professional Coder license in 2013. She has enjoyed using her knowledge of the inner workings of insurance companies to help advocate for providers. She loves working closely with our software program to enhance its practice management capabilities.
In her off time, Chellie loves to hang out with her husband and 4 children; they reside in Utah. She loves to read, listen to music, sing and participate in local Musical Theatre productions whenever possible. She feels so blessed to be working from home for the last 16 years.
Scott joined the LBS team in 2013. Prior to LBS, Scott provided IT support in the legal and financial services community (so yes, he’s a computer geek). He obtained Bachelor’s degrees in Finance and IT Systems from the University of Utah. Here at LBS, he is able to use both of those degrees as he manages the Finance Department and provides IT support. He has to hold his own with a lot of headstrong women, though, since he is currently the only man on a team of about 60.
Scott is an avid cyclist and has completed the LOTOJA road race 2.75 times (just half of that race is 100 miles, so he still gets credit for partial work). He also loves working out at the gym and trail running. He enjoys spending time with his wife, Christine, and their 5 children. He likes to stay busy checking things off his To-Do list, he even adds things after they are done so he can cross them off. After moving to a piece of property that has over an acre of wooded land, he bought a tractor and named her Roxanne. Christine teases him that sometimes he spends more time with Roxanne than he does with her. He loves working the land and tackling new projects.
CLAIMS DEPARTMENT MANAGER, CPC
AGING DEPARTMENT MANAGER
Sara started working in the insurance industry right out of high school. She worked various insurance positions up until she graduated with a bachelor’s degree in Psychology and a minor in Business Management. She then worked for a large paper company in their HR department until her and her husband started their family in 2001. She then got the opportunity to be a stay at home mom of 5 kids until a downturn in the economy forced her to go back to work. She was focused on being able to balance work and family, so she was thrilled when she found LBS and began her career with them in 2012. She has filled many positions within LBS and is currently the manager of the Aging and Appeal Departments. The flexible hours and working from home are what initially drew her to Larsen, but since they she has fallen in love with the community and the work. She is very passionate about helping both providers and employees reach their full potential.
She and her husband, and their clutch of children, currently live on a 10-acre mini farm in a small community in the Pacific Northwest. They have dogs, cats, chickens, rabbits and a myriad of random animals (most of which the kids bring home). She enjoys her vegetable and flower gardens and working on the property clearing trails, canning and preserving the food they grow, and trying new adventures as often as possible. They are also VERY involved in their sports community. The kids each play several sports, but ALL of them play basketball! They are a very tall family (Sara is 6’0 and so far, her two oldest sons are both over 6’4 and growing) so basketball is a very natural fit for them!! When they aren’t playing sports or working their land, they LOVE to camp, ride motorbikes, go hiking and especially love to fish. Salmon season is one of their favorite times of the year. Overall, they are a very active, big and fun family to be around…constantly on the go!
Tiffany has been with Larsen Billing Service since 2011. She was looking for an opportunity to work from home so she could still be a mom to her 3 young kids. She started her career in verification of benefits. LBS was quick to notice her excellent technical skills, and they added a role for her in their IT department after just one month. After juggling 2 departments for a few months, it became clear that the fast-paced technical world moves on without you if you’re not ready, so she was promoted to the IT assistant manager position full-time. Two years in the department prepared her to take on even more responsibility and she accepted the position as the IT Department Manager in 2014. Tiffany’s attention to detail, commitment to serving customers and ability to problem solve at any level make her an asset to LBS.
Tiffany lives in the southwest corner of Utah in sunny St. George. She loves that it provides year-round outdoor recreation and palm trees. She loves anything nerdy, and fantasizes about taking her T.A.R.D.I.S. to live in Central City one day. In addition, Tiffany is an avid sports fan and you will find her at every one of her kids’ practices and games throughout the year. She contributes to her favorite college football team yearly and is more than willing to make the 3-hour drive to games on weekends in the fall. Go Cougs! Volunteering is a large part of Tiffany’s life. She is the southern Utah zone leader for the Utah/Idaho chapter of the Arthritis Foundation. She plans and carries out group activities for other families who are affected by this terrible disease in her area. As a national advocate and mother of a child with juvenile arthritis, you will also find her actively participating in AF fundraisers, at conferences, and at the summit on Capitol Hill in Washington DC.
Tiffany’s favorite part of her job is that it’s always changing and evolving. She loves being presented with a puzzle or challenge and being able to solve it. She will work tirelessly until she has figured out why something isn’t playing nicely. She is dedicated to moving forward just as fast as her field is. In preparation for this, she is pursuing her career in Information Technology from BYU-Idaho. She is continually learning from technical conferences attended and other courses taken. She adores her career path and all that she gets to learn on a daily basis.
At Larsen Billing Service, we have a dynamic team of medical billing professionals. All of our employees enjoy the benefit of working from home. We are passionate about advocating for our clients and helping you in every way possible to maximize reimbursement.
Because of our unique business model, as far as our clients are concerned, we never “call in sick”. What this means is that if a team member goes on an extended vacation or on a maternity leave, there are always many other people on staff who can get the work done, so that your account never feels a lull. Our clients enjoy peace of mind knowing that we are always available to you.
We recognize that providers in independent practice have very unique needs. We have built our business model specifically to cater to those needs and provide the best service and support to you that we can. We are only successful by helping you be successful.