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What We Offer

What We Offer

Our most common billing package includes:

Billing: Our billers send out all of your claims and work any clearinghouse rejections. If they notice anything about your coding, they will ask you for clarification. Our goal is to help you bill out everything possible to maximize your reimbursement.

Payment Posting: We set you up for Electronic Remittance Advice if you are not already set up. We look over the ERAs to make sure they are posting correctly, and we post the occasional paper EOBs that come in.

Claims Follow-Up: Our aging team works every outstanding claim on your AR every month until each one is processed correctly. We note all of our efforts in the software so that you can see everything that we are doing. We use online portals, call insurance companies, ask for supervisors to expedite claims as needed, and automatically and aggressively appeal denials as needed.

Old AR: We can clean up your existing AR as needed; we are very experienced at this.

Patient Collections: Our specialized team sends out the monthly statements, makes friendly follow-up calls to your patients, arranges for payment plans as needed, answers patient questions about their bill, takes payments over the phone, etc. We work the accounts for 90 or 120 days (your preference), and then we refer them to outside collections with your approval.

CollaborateMD (CMD) is our billing software of choice. We are happy to demo this software for you. CMD has great features as far as reports, scheduling and many other functions of good billing software. Out of all the platforms we have worked in (dozens over the years), we find CMD to be the most user-friendly and efficient system we have ever worked in. We have enjoyed their platform since 2009. A few things to note:

  • We provide training tools and videos to help you and your staff learn CMD; we also conduct a training webinar for your team.
  • The Scheduler is free for you to use. If you desire appointment reminders via text messages or phone calls, there are small fees that you would pay.
  • Your front office staff can enter all patient demographics into CMD as well as all patient payments collected.
  • CMD interfaces with several EMRs, and some of the interfaces are free; their list of EMR partners is here.
  • By allowing us to provide you with CMD, you could be saving a lot of money. We have saved some of our accounts as much as $1,400/month in billing software fees.

All LBS clients are provided with a SharePoint account for document sharing and storage. You can easily upload any documents to us without worrying about HIPAA, and you can see all documents that you have ever uploaded.

These services that can be added to our billing package as needed include: coding, verification of benefits, eligibility checks, and authorizations.

Credentialing/Contracting:

This is an extra service offered by a specialized team to our current clients. We can apply for contracts or negotiate existing contracts. We can handle all credentialing needs. We can also manage CAQH updates.

A La Carte Solutions:

We do not try to fit all of our accounts into the same box. If you only want to hire us for certain pieces, we can customize a solution for you. If you have in-house staff handling some of the billing functions well, we can come in remotely and fill in all the gaps, offering them support without threatening their jobs. This also creates peace of mind for you, since you will not have to worry about hiring new employees in the future. If you experience staff changes, we can take on new functions as needed.

Software:

Every account needs good billing software, but you also need real people managing that software. We can work in any software system, but we do provide excellent billing software as part of our package if you agree to it:

CollaborateMD (CMD) is our billing software of choice. We are happy to demo this software for you. CMD has great features as far as reports, scheduling and many other functions of good billing software. Out of all the platforms we have worked in (dozens over the years), we find CMD to be the most user-friendly and efficient system we have ever worked in. We have enjoyed their platform since 2009. A few things to note:

  • We provide training tools and videos to help you and your staff learn CMD; we also conduct a training webinar for your team.
  • The Scheduler is free for you to use. If you desire appointment reminders via text messages or phone calls, there are small fees that you would pay.
  • Your front office staff can enter all patient demographics into CMD as well as all patient payments collected.
  • CMD interfaces with several EMRs, and some of the interfaces are free; their list of EMR partners is here.
  • By allowing us to provide you with CMD, you could be saving a lot of money. We have saved some of our accounts as much as $1,400/month in billing software fees.

All LBS clients are provided with a SharePoint account for document sharing and storage. You can easily upload any documents to us without worrying about HIPAA, and you can see all documents that you have ever uploaded.